ATOS - general questions

The questions on this page cover the most important issues on ATOS, our all-inclusive Web-based travel agency software. They tackle the following aspects::

• description of the travel agency software
• advantages offered by ATOS
  
• the price of the ATOS system
  
• scalability of the travel agency software
• changes to be made in the customer's applications
• customization of ATOS
  
• choosing the necessary modules of the travel agency software
  
• risk management
• types of offers for charters
• invoice currency conversion
• ATOS for tour operators
• management of special offers
• offer validation
• user and password control
• warranties for security
  
• about SSL communication
• "side effects" of SSL
• technical support for the travel agency software
  
• confidentiality issues
  

Question: What is ATOS (advanced travel office system)?
Answer: A Web-based travel agency software meant to be used online by employees and resellers serving the great travel agencies. We developed the software with the main goal of achieving a complete automation of the travel agency. With ATOS you can do at least the following:

• manage contracts, offers, sales and allowances with ease and in real time
• keep track of the contracted seats/rooms/packages
• manage your resellers
• generate financial reports

- Travel agency software faq -

Question: What are the main benefits of using travel agency software?
Answer: Our travel agency software has been designed with the aim of leading to a more effective use of the customer's resources. Travel agency automation is saught after by all agencies in these times marked by spectacular technological advances. The apparent benefits of the travel agency software do not necessarily come in the form of immediate and spectacular increases in sales, which depend on factors independent of the software applications installed on the premises. The manifest effect of using ATOS is represented by the improved efficiency of the company's employees, by the increase in the turnover rate, by a lower number of data entry and retrieval errors and by a consequent increase in the client's satisfaction with your services. From a financial point of view, adopting the travel agency software can lead to an increase in profits with up to 30%. Automation brings progress, as you will discover shortly by adopting ATOS

- Travel agency software faq -

Question: What is the price of the travel agency software?
Answer: The price of the travel agency software varies with the number of modules ordered as well as with the number and types of systems it has to be interfaced with. We will let you know the exact price after getting all the necessary information

- Travel agency software faq -

Question: Is the travel agency software a scalable solution?
Answer: Yes. If you wish, we can add functions to the existing modules of the travel agency software or develop new modules according to your precise specifications, until you achieve the desired degree of automation.

- Travel agency software faq -

Question: Are any changes in other applications used by my agency required to install the travel agency software?
Answer: All the required changes are implemented in the travel agency software and in the interface area.

- Travel agency software faq -

Question: How do you go about customizing travel agency software?
Answer: The AROBS team and your people outline the customization details, which are then used during implementation. Each function added to the travel agency software is rigorously tested for the most exacting requirements until the desired level of automation is reached.

- Travel agency software faq -

Question: What criteria can I use to decide which modules of the travel agency software I need?
Answer: Your sales volume, the nature of your offers, the price of the application and the way you wish to manage your agency. You are the only one who can make the purchase decision, after carefully analyzing the application's main features

- Travel agency software faq -

Question: In case of charters, can the travel agency software generate different offers for lodging and transportation?
Answer: No, even though there are two distinct contracts for lodging and transportation. The offer generated by the travel agency software will include both services.

- Travel agency software faq -

Question:  Can the invoice generated by the travel agency software be converted in a different currency?
Answer: Yes, it can. The customer defines the default currency and gets the exchange rates for each chosen currency based on the daily exchange rate entered manually in the travel agency software.

- Travel agency software faq -

Question: Can the travel agency software be used by tour operators?
Answer: Yes, the travel agency software can handle not only sojourns and charters but also tours, for which it allows users to define the lodging units, meals, transportation and trasfer and generates contracts.

- Travel agency software faq -

Question: Does the travel agency software create special offers by applying the discount percentage to the existing offer?
Answer: Special offers will be newly created offers with discounted prices and will only apply to units that can handle them.

- Travel agency software faq -

Question: Who validates the offers in the travel agency software?
Answer: The company sets up validation permissions in the travel agency software and users with those permissions will validate the offers prior to the closing of the sale.

- Travel agency software faq -

Question: How can a user password be changed in the travel agency software?
Answer: User names and passwords that control the access to the travel agency software can be modified in the Users sub-module of the Profile module.

- Travel agency software faq -

Question: What risk management procedures do you have in place for the travel agency software?
Answer: We outline and implement these procedures with you. The activities geared toward system improvement, testing and implementation have the highest risk level attached to them. Therefore, we are treating them with the greatest attention possible.

- Travel agency software faq -

Question: What warranties are you offering regarding the security of the travel agency software?
Answer: The access to the data you introduce into the system is password and permission based. ATOS enables SSL (Secure Socket Layer) communication; the decision of whether to activate this additional system or not rests entirely on you. SSL encrypts the data and prevents any unauthorized access to the system.

- Travel agency software faq -

Question: How secure is the SSL-based communication?
Answer: This solution offers the maximum protection possible for communication over the Internet. This statement is confirmed by the high degree of acceptance SSL enjoys among the most important financial institutions in the world. Such institutions routinely transfer important amounts of "virtual" money via SSL-secured connections.

- Travel agency software faq -

Question: Do you know of any "side effects" of using the SSL system?
Answer: Only a lowering in transfer rate as a result of the encryption/decryption process

- Travel agency software faq -

Question: How can I get technical support for the travel agency software?
Answer: By requesting it either by phone or by email, at the numbers and addresses you will get when signing the contract. Regardless of the problem, you will get an answer within a work day from the moment we received the request. Emergencies can be handled instantly, by phone.

- Travel agency software faq -

Question: How do you protect the confidential information that you acquire while working with the client?
Answer: This issue is covered in detail by our Privacy Policy

- Travel agency software faq -

Please email us if you think  we have ommitted something important.

Contact us right away for additional information or a quote.